**Return and Refund Policy**
At Accent Direct LLC, we take pride in creating high-quality custom products to enhance your special moments. However, we understand that circumstances may arise where a return or refund is necessary. Please read our policy carefully to ensure a smooth process:
**1. Custom Products:**
- All our products, including Wooden Wedding Signs, Engraved Stones, and Engraved Whiskey and Wine Staves, are custom-made to your specifications. Due to the personalized nature of these items, we cannot accept returns unless there is a defect in craftsmanship or an error on our part.
**2. Quality Assurance:**
- We are committed to delivering products of the highest quality. If your item arrives damaged, defective, or with an error, please contact us within 10 days of receiving your order with clear photos of the issue. We will assess the situation and provide a suitable solution, including replacement or refund.
**3. Order Modifications and Cancellations:**
- Since our products are customized, any modifications or cancellations must be requested within 12 hours of placing the order. Once the production process begins, modifications or cancellations may not be possible.
**4. Refund Process:**
- If a refund is deemed appropriate, it will be processed through the original payment method. Please allow 5 business days for the refund to reflect in your account.
**5. Address Accuracy:**
- Ensure that the shipping address provided is accurate. We are not responsible for items shipped to an incorrect address due to customer error. If the item is returned, the customer may be responsible for additional shipping costs.
**6. Contact Us:**
- If you encounter any issues or have questions about your order, please contact our customer service team at ForeverEngraved23@gmail.com. We are here to assist you and ensure your satisfaction.
By placing an order with Accent Direct LLC, you acknowledge and agree to the terms outlined in this Return and Refund Policy. We appreciate your trust in us to create meaningful and personalized products for your special moments.
